Returns & cancellations.

This policy applies to both mattresses and pillows. You may request a return within 30 days of the date your order was delivered. To start a return, email support@veloramattress.com and include:

• Your order number (for example VEL-100000).
• The product, model and size (for example, Velora Nova Queen or Velora Signature Pillow Queen).
• The reason for the return.
• The condition of the item, with photos if relevant.

Our team will reply with return instructions and arrange collection. Please do not send a mattress or pillow to any address or warehouse without instructions from us.

If a collection charge applies to your return, we will tell you the amount before you agree to the collection. There are no undisclosed charges.

Approved refunds are issued to your original payment method after we receive and inspect the returned item. Your bank or card issuer may take additional time to process the refund.

You may request cancellation of your order before it is dispatched for delivery by contacting support@veloramattress.com or +1 (781) 795-0011.

If your mattress or pillow arrives damaged, is not what you ordered, or is defective, contact us as soon as possible. These cases are assessed separately from ordinary returns, and your rights under applicable law are preserved.

VELORA mattresses come with a 10-year manufacturer warranty. Coverage is governed by the written manufacturer warranty terms supplied with each mattress. To request a copy, email support@veloramattress.com. This warranty applies to mattresses only; it does not cover pillows. Pillows are covered by this returns policy and your rights under applicable law.

We do not offer a sleep trial. Nothing in this policy limits any rights you have under applicable law.

See our terms of sale and delivery policy.